Kalai handles our Insurance queries and her assuring, friendly voice is just what you need to hear when you need to fill forms in triplicate and jump other hoops. You can hear her smile and her infectious cheer can immediately put you in a better mood. And that’s why we get many complimentary notes about how Kalai handled a particular situation. She has an interesting family history – she comes from a family of temple builders and if you’re lucky she will even point out a temple or two that her family constructed. When she’s stressed, nothing can calm her down as a quick visit to her hometown in Coimbatore where family, food and the small-town life is a balm to her senses.